Idwell on Service Management

Thoughts on how to design and implement IT Service Management


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BRM, DevOps and Excellence in IT Service Management

To say that digital technology has changed the world is an understatement. Digital transformations are revolutionizing entire industries and reshaping every aspect of business. To stay competitive, businesses must accelerate the delivery of digital products and services.

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Guest Post: Building a Winning DevOps Team

DevOps, and Ops in general, is one of the most important components of a company’s production machine. Investing in building a winning DevOps team should be a priority for every company and will pay off quickly. As organizations and operations grow (products, features, number of customers, etc.

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Devs are from Mars, Ops are from Venus: Can analytics bridge the gap?

In a perfect world, DevOps (the culture of integrating software development and its day-to-day operation in the data center) should be seamless, with Devs and Ops working side by side in harmony and understanding each other’s playing field, options and consequences.

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