I’m old enough such that my IT career began long before popular IT “movements” or frameworks – whether that be IT management or IT service management (ITSM).
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Category Archives: Service Management Daily
BRM, DevOps and Excellence in IT Service Management
To say that digital technology has changed the world is an understatement. Digital transformations are revolutionizing entire industries and reshaping every aspect of business. To stay competitive, businesses must accelerate the delivery of digital products and services.
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Guest Post: Building a Winning DevOps Team
DevOps, and Ops in general, is one of the most important components of a company’s production machine. Investing in building a winning DevOps team should be a priority for every company and will pay off quickly. As organizations and operations grow (products, features, number of customers, etc.
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Digital Transformation and the DevOps Chaos Theory
With the threat from agile startups disrupting markets across the globe, large enterprises are increasingly focused on moving to a more agile approach to business.
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Devs are from Mars, Ops are from Venus: Can analytics bridge the gap?
In a perfect world, DevOps (the culture of integrating software development and its day-to-day operation in the data center) should be seamless, with Devs and Ops working side by side in harmony and understanding each other’s playing field, options and consequences.
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Docker donates core container code to DevOps world’s DMZ
As it promised in December, Docker has bestowed containerd, its core container runtime, upon the Cloud Native Computing Foundation, putting an important piece of container infrastructure under neutral governance.
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How to choose the right project management methodology
In “How to pick a project management methodology (PMM),” I covered the some of the most recognized methodologies, as well as a few high-level factors, that may impact selection decisions.
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Want a Strong ITIL Strategy? Start with the Right People
Many ITIL® training alums may wonder, “Now that I’ve learned these best practices, how do I actually implement them in my workplace?” An effective ITIL strategy is the product of a concerted focus on people, process and technology, as well as an ongoing, cost effective and valuable IT servic
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The silver bullet for ITSM success
It seems now, to me, that we have an IT Service Management framework and standard out there for every taste and preference. There’s ITIL, the preeminent one, but there’s also CoBIT, ISO 20000, TOGAF, IT4IT, USMBOK, lean IT, agile, DevOps and so on.
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5 Common Service Desk Mistakes and How to Avoid Them
People like to talk and write about the future of IT service management (ITSM). It might be because it seems cooler than the ITSM status quo. It might also be because people don’t want to retread over the same ground gain – after all, blogging has been around since the start of the millennium.
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Idwell on Service Management 