The benefits of improved customer experience can be fleeting unless changes to supporting back-end operations are made, as well.
Digital is reshaping customer experience in almost every sector.
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Category Archives: Service Management Daily
An Over Emphasis on Innovation?
Technology is all about innovation. It is almost impossible to find any tech or service provider that does not tout their ability to innovate. Innovation is exciting, new and different. But is innovation the key to success for tech companies? I’m not sure.
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The Business Relationship Manager
The Business Relationship Manager is a role that serves as a strategic interface between the IT Service Provider and one or more Business Partners (or Business Units within a single organization) to promote, and influence Business Demand for IT services and products.
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A Series of Symbiotic Events – part 2
The real problem isn’t that people don’t create a plan for event management, but that the plan they create does not consider the right relationships.
A Series of Symbiotic Events – part 1
event management should be the process nominated for best supporting actor, since in reality it is part of the groundwork for the one Main Event
Why Software License Optimisation is the Key to IT Service Management
To meet the challenge of delivering IT in this new environment, smart organisations are looking to implement IT service management (ITSM).
Source: Why Software License Optimisation is the Key to IT Service Management
‘Why is this content at the end of the conference? This should be a Keynote topic!’ – CEO
Following the awesomeness of #PINK16 last week, we were lucky to bump into @gamingpaul! Paul very kindly agreed to write a guest blog for us on his session, so here it is in all it’s glory! ‘Why is this content at the end of the conference? This should be a Keynote topic!’ – […]
Source: Guest Blog from PINK16: Paul Wilkinson of GamingWorks – The ITSM Review
The state of the cloud in 2016: DevOps, Docker momentum grows as hybrid hits its stride
Hybrid cloud adoption has grown significantly while DevOps and Docker uptake continues to explode, according to the latest RightScale State of the Cloud research report.
SMA Business Relationship Management is NOT about services
If you want to be a strategic partner, your Business Relationship Management capability must be able to stay focused on value, NOT on services.
Source: SMA Business Relationship Management is NOT about services
Dealing With Careless Users as a CIO
The majority of Chief Information Officers (CIOs) are generally very well versed when it comes to the various facets of securing organization networks, sensitive data encryption and on how to secure private customer information.
Source: Dealing With Careless Users as a CIO | SmartData Collective
Idwell on Service Management 