Category Archives: Service Management Daily
Seven Essential Components of a Successful Improvement Program
ITSM trend – continuous improvement is “the new black,” known to the ITIL-aware as Continual Service Improvement (CSI)
Source: Seven Essential Components of a Successful Improvement Program | Joe The IT Guy
Three Reasons Government Needs ITAM
Maximising efficiency through service automation
Adopting a standards based strategy that automates, simplifies and evolves IT service management is a key component in boosting operational efficiency.
Source: Maximising efficiency through service automation | ITProPortal.com
IT Governance at DevOps Speed: Time to Shift Gears
Technology plays an incredibly important role in the idea economy, where business innovation is dependent on the software that powers the business. Speed and agility in IT are key to a competitive advantage in this modern economy, in which small startups with disruptive ideas are competing with well-established enterprises and industries. Consider how Uber and …
Source: IT Governance at DevOps Speed: Time to Shift Gears – DevOps.com
How You Can and Should Manage Availability of IT Services
With availability management, if we don’t plan to deliver the right level of availability, we’re just relying on luck – not the best management strategy.
Source: How You Can and Should Manage Availability of IT Services
How can IT Infrastructure Library (ITIL) improve information security?
The ITIL change management process is one of the very important processes that helps increase security for IT applications and infrastructure. For example, in healthcare and hospital environments, …
Source: How can IT Infrastructure Library (ITIL) improve information security?
3 Things You Must Consider When Automating Your Service Desk
Many organizations already know the benefits of service desk automation – cost savings, improved efficiency and throughput, and increased customer satisfaction are all well documented outcomes of taking the time to automate. If your organization is considering an automation initiative, be sure to honestly assess these three areas before you start. IT Tooling Although not …
Source: 3 Things You Must Consider When Automating Your Service Desk – BMC Blogs
Why are changes to IT so slow?
The description of change in ITIL does not include fast. It talks about cost-effective and minimum risk, which both implies a bit of slowness. So one of the questions the business have to answer is their prioritization. Fast, with a higher risk or slower with a less risk. If you want both, you need probably need to do major changes to your IT infrastructure, neither cheap or risk free.
Source: Why are changes to IT so slow? — Disruptive architecture
No speed without quality: How structured Problem Management drives IT stability
RCA thinking gets results: with training and support of shared, structured processes for Problem and Incident Management, IT organizations can increase stability
Source: No speed without quality: How structured Problem Management drives IT stability – Kepner-Tregoe
Idwell on Service Management 