Idwell on Service Management

Thoughts on how to design and implement IT Service Management


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Simulating DevOps to Discover the ‘Culture Thingy’

DevOps … is a term used to refer to a set of practices that emphasize the collaboration and communication of both software developers and information technology (IT) professionals while automating the process of software delivery and infrastructure changes.

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Will Low-Code Kill DevOps?

This article provides some good points related to both Low-Code and DevOps discussions. IT is written from an ideology perspective that most organizations are better of choosing an Agile methodology. The question remains if digital transformation will continue forever and there is no end to constant changing or if digital transformation is a chaotic state of transition to a more stable and lasting state. If the first is true than the point the author makes has certainly merits. If it is not than it might be a good idea to think how the stable state might look and what you need to survive not only in transition but also in arriving – Paul Leenards

 

Introduction into “Will Low-Code Kill DevOps”

Two apparently distinct movements are in the process of disrupting the world of enterprise application development: DevOps and Low-Code. DevOps is a cultural and organizational shift that empowers enterprise software teams to deliver better software quicker – in particular, hand-coded software.

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Falling Robots Are Funny, But That’s How They’ll Learn to Take Your Job

When the minimum wage goes up, the robots come for people’s jobs. That’s the upshot of a paper published today on the National Bureau of Economic Research’s website (abstract, full PDF paywalled), which analyzed how changes to the minimum wage from 1980… Read more

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How a Stanford Ph.D. Would Approach Self-Service

Are your people using self-service as much as you’d like them to? Probably not. Instead, they’re opening tickets, waiting around for answers, and not getting any work done. This isn’t good for anyone. It’s expensive for you, and your employees are losing productivity.

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10 Top Tips for Better Release Management

You’re definitely not a happy bunny (and this is thankfully the polite way of expressing it). Why? Because poor releases, and the associated outages, are hurting the business, causing delays, and demoralizing the team (after all no one likes to fail or to look bad in the eyes of their colleagues).

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