Idwell on Service Management

Thoughts on how to design and implement IT Service Management


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The Dark Secret at the Heart of AI

Last year, a strange self-driving car was released onto the quiet roads of Monmouth County, New Jersey.

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How Artificial Intelligence Is Helping to Eliminate Bias in the IT Hiring Process

Certainly by now we’ve all seen enough empirical and anecdotal evidence in support of the value to the business of diversity in the workplace to dispel any notion that it’s just another HR inconvenience to deal with.

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This Is the Dawn of Brain Tech, But How Far Can It Go?

What distinguishes Elon Musk’s reputation as an entrepreneur is that any venture he takes on comes from a bold and inspiring vision for the future of our species. Not long ago, Musk announced a new company, Neuralink, with the goal of merging the human mind with AI.

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Will a Robot Find me a Job? – The Rise of Artificial Intelligence in Human Resources

AI a match for human recruiters Many people have been asking “will a robot take my job?” A recent competition may leave you asking “will a robot find me my next job?” Brilent’s artificial intelligence (AI) based talent recruitment software recently placed in the Top 3 against a field of 8

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