Suddenly, everyone is talking about artificial intelligence (AI). But the difference between this ‘next big thing’ and, say, the cloud, big data or any other widely-discussed technology, is that the AI talk goes way beyond the IT department.
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Many high-performance organizations remain passionate about Vilfredo Pareto, the incisive Italian engineer and economist. They continue to be inspired by his 80/20 principle, the idea that 80% of effects (sales, revenue, etc.) come from 20% of causes (products, employees, etc).
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Idwell on Service Management