To say that digital technology has changed the world is an understatement. Digital transformations are revolutionizing entire industries and reshaping every aspect of business. To stay competitive, businesses must accelerate the delivery of digital products and services.
From Pocket http://ift.tt/2mTFphh
The Business Relationship Manager is a role that serves as a strategic interface between the IT Service Provider and one or more Business Partners (or Business Units within a single organization) to promote, and influence Business Demand for IT services and products.
From Pocket http://ift.tt/2mIYCoQ
If you want to be a strategic partner, your Business Relationship Management capability must be able to stay focused on value, NOT on services.
Source: SMA Business Relationship Management is NOT about services
Idwell on Service Management 