Idwell on Service Management

Thoughts on how to design and implement IT Service Management


Leave a comment

Why are changes to IT so slow? 

The description of change in ITIL does not include fast. It talks about cost-effective and minimum risk, which both implies a bit of slowness. So one of the questions the business have to answer is their prioritization. Fast, with a higher risk or slower with a less risk. If you want both, you need probably need to do major changes to your IT infrastructure, neither cheap or risk free.

Source: Why are changes to IT so slow? — Disruptive architecture


Leave a comment

Getting to Grips with Change Management – A chat with Greg Sanker 

With the itSMF Norway ‘Working 9 to 5’ conference mere days away, time to have a chat with another of the presenters from the event. Greg Sanker is someone I have followed on social media for quite some time and his insightful blogs and contributions to discussions on various platforms have made me realize that […]

Source: Getting to Grips with Change Management – A chat with Greg Sanker – All Things ITSM


Leave a comment

Why are changes to IT so slow? 

The description of change in ITIL does not include fast. It talks about cost-effective and minimum risk, which both implies a bit of slowness. So one of the questions the business have to answer is their prioritization. Fast, with a higher risk or slower with a less risk. If you want both, you need probably need to do major changes to your IT infrastructure, neither cheap or risk free.

Source: Why are changes to IT so slow? — Disruptive architecture