Enterprises are moving toward chatbot technology to help them scale and automate certain business processes such as customer interaction and workflow.
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Soul Machines made this chatbot for the Australian government to help people get information about disability services.
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What is a chatbot? They come in two flavors: What you see and experienced so far is just the beginning of what is forecast to be a billion-dollar industry in less than 10 years. Many top brands, including Uber, Sephora, and CNN, have already adopted chatbots.
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