Idwell on Service Management

Thoughts on how to design and implement IT Service Management


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Think you’ve created an agile business culture? Not so fast

At first, it was just a whisper. Someone from Marketing was complaining to a colleague from Sales about the new home-grown sales and marketing automation system that IT installed last year.

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12 ‘best practices’ IT should avoid at all costs

What makes IT organizations fail? Often, it’s the adoption of what’s described as “industry best practices” by people who ought to know better but don’t, probably because they’ve never had to do the job.

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Why you need an enterprise architect

What is an enterprise architect? As more enterprises tackle digital transformation and recognize the value of aligning their IT strategy, technology and processes with broader business goals, there’s a growing need for talented pros who can reduce complexity, establish solid technology processes an

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