Idwell on Service Management

Thoughts on how to design and implement IT Service Management


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It’s Time to Start Thinking about Cognitive Computing

Cognitive computing is a term you’re bound to be hearing more and more often. Here’s what it means — and how it overlaps with fields like big data, Internet of Things and machine learning.

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Improving Today’s Dynamic IT with Machine Learning as a Formal & Agile Approach to ITSM

The way to achieve the best of both worlds is through the standardisation and predictability of a formal (but agile!) approach to ITSM.

Source: Improving Today’s Dynamic IT with Machine Learning as a Formal & Agile Approach to ITSM – Computer Technology Review


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2016 Dev Predictions, Part 2: Cognitive Computing, IoT, Cloud, More

John talks to more analysts in his exploration of trends such as mobile, cloud, DevOps, IoT, microservices, the API economy, cognitive computing, virtual reality and more that are all reshaping organizations in fundamental ways, with developers leading the way.

Source: 2016 Dev Predictions, Part 2: Cognitive Computing, IoT, Cloud, More — ADTmag