Idwell on Service Management

Thoughts on how to design and implement IT Service Management


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The ‘cobots’ are coming. Is your IT team ready?

At Creating Revolutions, an employee affectionately nicknamed “Manuel Noriega” assembles the tiny components of a customer service paging device. Unlike other employees of the startup, Manuel works for hours, day in and day out, without bathroom breaks or healthcare benefits.

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How Adidas is bringing its customer experience approach to employee feedback

Adidas is taking its approach to gathering and responding to consumer feedback and applying it internally for employee feedback and satisfaction with a dynamic, monthly, mobile-first approach.

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