At Creating Revolutions, an employee affectionately nicknamed “Manuel Noriega” assembles the tiny components of a customer service paging device. Unlike other employees of the startup, Manuel works for hours, day in and day out, without bathroom breaks or healthcare benefits.
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Adidas is taking its approach to gathering and responding to consumer feedback and applying it internally for employee feedback and satisfaction with a dynamic, monthly, mobile-first approach.
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Researchers at the University of Southern Queensland (USQ) have built a world-first automated process assessment tool based on the international standards for IT Service Management (ITSM) and process assessment. ITSM promotes service-oriented thinking in IT management.
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SAN FRANCISCO – Google had several big tech and service announcements at this week’s second annual Google Cloud Next conference here. But the company is also leveraging a surprising resource to win enterprise customers – people.
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Idwell on Service Management