Idwell on Service Management

Thoughts on how to design and implement IT Service Management

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It’s Time to Stop Inviting Cowboy Consultants to the ITSM Rodeo

Cowboy IT service management (ITSM) consultants – there are too many of them out there. Just because someone knows some of the language, or because they’ve been on an ITIL course or read the books, doesn’t make them good.

From Pocket