Idwell on Service Management

Thoughts on how to design and implement IT Service Management

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Learn From the Rise and Fall of Uber’s Customer Experience : Augie Ray

For a private company, we sure know a lot about Uber. We know its meteoric rise to become the most valuable “unicorn” in the world. We know its well-publicized issues with corporate culture. We know Uber has a tremendous void in leadership at the moment, with no CEO, COO, CFO, or CMO.

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