Idwell on Service Management

Thoughts on how to design and implement IT Service Management


Leave a comment

Learn From the Rise and Fall of Uber’s Customer Experience : Augie Ray

For a private company, we sure know a lot about Uber. We know its meteoric rise to become the most valuable “unicorn” in the world. We know its well-publicized issues with corporate culture. We know Uber has a tremendous void in leadership at the moment, with no CEO, COO, CFO, or CMO.

From Pocket http://ift.tt/2rVLIlV


Leave a comment

How good is your company’s internal customer experience?

To excel with customers, frontline employees need high-level service from core support functions. Société Générale’s group head of corporate resources and innovation explains how to achieve such symmetry.

From Pocket http://ift.tt/2qWjLgV