Idwell on Service Management

Thoughts on how to design and implement IT Service Management


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The 5 Paradoxes of Digital Business Leadership

1. Radically innovate while optimizing operations

2. Compete in sprints while delivering long-term value

3. Integrate external partners while operating as a single entity

4. Recognize that providing immediate digital value plays a large role in sales but that more value is delivered over time

5. Provide technologically enabled offerings while focusing on value, not technology

Source: The 5 Paradoxes of Digital Business Leadership