Idwell on Service Management

Thoughts on how to design and implement IT Service Management

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A New Vision for ITSM: Digital Service Management – by Robin Purohit

found on the Internet, on May 26th 2015:

I have been on the road talking to hundreds of customers, and it seems nearly every company in every industry, geography, and size is actively thinking about how to become a digitally-oriented business. Every customer I meet with is now looking for a path to embrace the digital service revolution. This is not surprising when you consider what our friends at Capgemini and MIT Sloan are saying–companies on the forefront of digital transformation are 26 percent more profitable than their peer group.

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