Published in the Service Management Paper of May 27th, 2015

During recent years, especially with the increase in cloud services, IT has lost some of its control on technology decisions. Lines of businesses are becoming more comfortable selecting business solutions delivered as services or hosted elsewhere instead of turning to IT for a solution.

If IT is going to continue to be relevant and add value it must lead organizations with new ideas, and Enterprise Service Management (ESM) will be the crux. ESM is the ability to manage processes across numerous lines of business from a single application that has the flexibility to handle it all. This could include: IT, Human Resources, Facilities, Fleet, Case Management, Project Management, and even some aspects of Accounting.

— The rest of this article can be found here

This is a link to an article from the daily Service Management Paper. This paper is published through an automatic process every day. On this site I start collecting the articles that are of interest as a way to archive the papers