Idwell on Service Management

Thoughts on how to design and implement IT Service Management


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John Deere’s Digital Transformation Runs Afoul Of Right-To-Repair Movement

When you buy a high-tech device like an iPhone, you realize much of the value is in the software, and you expect to agree to a handful of End-User License Agreements (EULAs) in order to use its apps.

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Retooling Your IT Organization: Why Now Is The Time To Step Out Of The Server Room

Throughout history, humans have inserted automation into processes as a means to improve utilization and increase speed. Telephony is a perfect example: Approximately 60 years ago, switchboard operators connected phone calls via circuits on a manual switchboard.

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