Idwell on Service Management

Thoughts on how to design and implement IT Service Management


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Learn From the Rise and Fall of Uber’s Customer Experience : Augie Ray

For a private company, we sure know a lot about Uber. We know its meteoric rise to become the most valuable “unicorn” in the world. We know its well-publicized issues with corporate culture. We know Uber has a tremendous void in leadership at the moment, with no CEO, COO, CFO, or CMO.

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Mastering the Role of Products in the Digital Era

What is a Product in today Digital World?  and are you getting maximum value from Digital business platforms across product lines and ecosystems? Is your product an ongoing commitment to serve customers’ needs and meet business objectives, or just to delivering a particular set of features.

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Reinventing How Teams Deliver Software as Products for the Digital World

Are you still using the same way for your lean IT team to deliver digital experiences?   And will you be ready when three-quarters of digital business leaders pivoted from project to product portfolio management by 2020, and the product model will outperform in both customer satisfaction and busi

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Enterprise Architecture: Why aren’t more organizations moving from good to great?

Gartner publishes thought provoking research on the discipline of enterprise architecture. We aid our clients in developing their vision to stage planning a Business-Outcome-Driven Enterprise Architecture. We even provide a toolkit to help determine your business scope and focus.

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An Over Emphasis on Innovation?

Technology is all about innovation.  It is almost impossible to find any tech or service provider that does not tout their ability to innovate. Innovation is exciting, new and different. But is innovation the key to success for tech companies?    I’m not sure.

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