Idwell on Service Management

Thoughts on how to design and implement IT Service Management


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Gartner Identifies Three Megatrends That Will Drive Digital Business Into the Next Decade

The emerging technologies on the Gartner Inc. Hype Cycle for Emerging Technologies, 2017 reveal three distinct megatrends that will enable businesses to survive and thrive in the digital economy over the next five to 10 years.

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Why HR needs to move from digitization to digitalization

How digital is HR? Many CHROs and CIOs would argue “a lot”, referring to the many technology projects they have recently completed or have underway.

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Learn From the Rise and Fall of Uber’s Customer Experience : Augie Ray

For a private company, we sure know a lot about Uber. We know its meteoric rise to become the most valuable “unicorn” in the world. We know its well-publicized issues with corporate culture. We know Uber has a tremendous void in leadership at the moment, with no CEO, COO, CFO, or CMO.

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Mastering the Role of Products in the Digital Era

What is a Product in today Digital World?  and are you getting maximum value from Digital business platforms across product lines and ecosystems? Is your product an ongoing commitment to serve customers’ needs and meet business objectives, or just to delivering a particular set of features.

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Reinventing How Teams Deliver Software as Products for the Digital World

Are you still using the same way for your lean IT team to deliver digital experiences?   And will you be ready when three-quarters of digital business leaders pivoted from project to product portfolio management by 2020, and the product model will outperform in both customer satisfaction and busi

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