Idwell on Service Management

Thoughts on how to design and implement IT Service Management


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Announcing Gene Kim as Strategic Advisor, helping guide our Value Stream Integration Vision for DevOps

Ever since I started bumping into him at countless conferences, the learning from my meetings with Gene Kim just keeps accelerating.

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Pat Birkeland on Learning DevOps as an Ops Leader

I recently got a letter from someone that I had met last year, and it resonated with me for two reasons: it’s about how an Ops leader can gain DevOps skills, both for himself and for his team, and also because Pat and I both went through the Theory of Constraints program taught by Dr.

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