Idwell on Service Management

Thoughts on how to design and implement IT Service Management

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Want a Strong ITIL Strategy? Start with the Right People

Many ITIL® training alums may wonder, “Now that I’ve learned these best practices, how do I actually implement them in my workplace?” An effective ITIL strategy is the product of a concerted focus on people, process and technology, as well as an ongoing, cost effective and valuable IT servic

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