At the center of every significant innovation is always an idea. Clarence Birdseye’s idea about freezing fish revolutionized the food industry and American diets. Charles Schwab’s idea about flat commissions changed investing forever.
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A McKinsey report from Michael Chui, James Manyika, and Mehdi Miremadi looked at the detailed work activities of more than 800 occupations across 54 countries to study the technical potential for automation and found that almost half of work activities globally could be automated using current techn
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What is a chatbot? They come in two flavors: What you see and experienced so far is just the beginning of what is forecast to be a billion-dollar industry in less than 10 years. Many top brands, including Uber, Sephora, and CNN, have already adopted chatbots.
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The culture within an organization isn’t built overnight. It doesn’t happen after that great employee conference you just had. It happens methodically over time. Culture isn’t an event; it is a process. As with anything worthwhile in life, it requires consistent effort.
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Idwell on Service Management