Idwell on Service Management

Thoughts on how to design and implement IT Service Management


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If You Want to Innovate, You Need to Focus on This One Thing

At the center of every significant innovation is always an idea. Clarence Birdseye’s idea about freezing fish revolutionized the food industry and American diets. Charles Schwab’s idea about flat commissions changed investing forever.

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Humans Are Still Better Than Robots At These Jobs

A McKinsey report from Michael Chui, James Manyika, and Mehdi Miremadi looked at the detailed work activities of more than 800 occupations across 54 countries to study the technical potential for automation and found that almost half of work activities globally could be automated using current techn

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Build Culture by Building Habits

The culture within an organization isn’t built overnight. It doesn’t happen after that great employee conference you just had. It happens methodically over time. Culture isn’t an event; it is a process. As with anything worthwhile in life, it requires consistent effort.

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