Idwell on Service Management

Thoughts on how to design and implement IT Service Management


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Artificial Intelligence on the Assembly Line

When Anna-Katrina Shedletsky was working as an engineer at Apple, she often found herself traveling overseas and spending weeks at the factory to fix a problem on an electronics assembly line. Finding the root cause of an anomaly can be like finding a needle in a haystack.

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Retooling Your IT Organization: Why Now Is The Time To Step Out Of The Server Room

Throughout history, humans have inserted automation into processes as a means to improve utilization and increase speed. Telephony is a perfect example: Approximately 60 years ago, switchboard operators connected phone calls via circuits on a manual switchboard.

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