Idwell on Service Management

Thoughts on how to design and implement IT Service Management

ITIL V4 is born

The Open Group has published the IT4IT™ Reference Architecture, Version 2.0, an Open Group Standard.

IT4IT is a real architecture model, it is well defined with logical elements and definitions of Functional Components and their relationships. It is based on four value streams:

  • Strategy to Portfolio (S2P)
  • Requirement to Deploy (R2D)
  • Request to Fulfill (R2F)
  • Detect to Correct (D2C)



Source: ITIL V4 is born | pohjoisviitta