Idwell on Service Management

Thoughts on how to design and implement IT Service Management


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Stakeholders – They are More than just People

When it’s time to define stakeholders we hesitate and then try to find a Venn diagram or matrix to help us identify who our stakeholders are; but shouldn’t we already know who our stakeholders are?

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Model Behaviors in Cybersecurity…let’s just continue to ignore them!

Key themes at this year’s Pink-LATAM conference focused around Agility, Business Value, Risk and…..Culture. Culture and behavior seem to be increasingly featured topics at IT conferences as a critical barrier or enabler for the IT transformation facing many organizations.

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Digital Transformation – Survey Shows that Leadership is in Crisis

Wipro Digital, the digital business unit of Wipro, has just released a new study that shows that leadership within digital transformation may be in crisis. Half of senior executives feel that their company is not successfully executing against 50% of their strategies.

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