Source: Why Analytics and Automation Are Central to ITSM Transformation | APMdigest – Application Performance Management
Tag Archives: ITIL implementation
Using ITIL® at the IRS: A Business Journey
The Internal Revenue Service (IRS) is a bureau of the Department of the Treasury in the USA. In its five-year strategic plan covering the period 2009 to 2013, the Commissioner of Internal Revenue Douglas Shulman intends to succeed through investing in two strategic foundations – people and technology. After several months of research and analysis, ITIL was chosen as the preferred service management framework for the IRS to operate under.
Why you should be implementing ITIL in your organization, and now!
As far as functions go in an organization, the service desk comes alive only when something goes wrong. A computer goes down or a software expires or during an important release or deployment or even
Source: Why you should be implementing ITIL in your organization, and now!