Idwell on Service Management

Thoughts on how to design and implement IT Service Management

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Using ITIL® at the IRS: A Business Journey

The Internal Revenue Service (IRS) is a bureau of the Department of the Treasury in the USA. In its five-year strategic plan covering the period 2009 to 2013, the Commissioner of Internal Revenue Douglas Shulman intends to succeed through investing in two strategic foundations – people and technology. After several months of research and analysis, ITIL was chosen as the preferred service management framework for the IRS to operate under.

Source: Using ITIL® at the IRS: A Business Journey