Idwell on Service Management

Thoughts on how to design and implement IT Service Management


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Taking a new approach to data management in the cloud

The move to digital with its accompanying shift to the cloud, use of IoT sensors and advanced analytics is a profound change for both business and IT.

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Rise of the machines – The future of robotics and automation

So many of the tasks that we now take for granted once had to be done manually. Washing a load of laundry no longer takes all day; our phone calls are directed to the correct departments by automated recordings; and many of our online orders are now selected and packed by robots.

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Why you should invest in your cyber security maturity

Often, CISOs struggle to understand and share precisely what is happening across their estate at all times. To support business change or user demands, organisations have evolved highly sophisticated, interconnected infrastructures, some of which are internally owned and some run by third parties.

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80 per cent of CIOs planning big data projects this year

Out of 169 IT decision makers that were polled for Talend’s new report, more than 80 per cent said they are planning at least one big data project this year. This is almost double the number we’ve seen in 2016, and just shows how comfortable organisations have become around big data.

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