Idwell on Service Management

Thoughts on how to design and implement IT Service Management


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Big Bang – DevOps

I learned about ‘The Diffusion of Innovation Theory’ in a DevOps Foundation training course. I wanted to get my DevOps certification but more than that to learn about what makes a DevOps initiative successful.

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Security in a DevOps Environment

Integrating Development and Operation teams as well as other functions that have previously been silo’d is key to any development project for all service providers today. We hear a lot about this in DevOps training and certification classes.

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BRM, DevOps and Excellence in IT Service Management

To say that digital technology has changed the world is an understatement. Digital transformations are revolutionizing entire industries and reshaping every aspect of business. To stay competitive, businesses must accelerate the delivery of digital products and services.

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The Business Relationship Manager

The Business Relationship Manager is a role that serves as a strategic interface between the IT Service Provider and one or more Business Partners (or Business Units within a single organization) to promote, and influence Business Demand for IT services and products.

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