Idwell on Service Management

Thoughts on how to design and implement IT Service Management


Leave a comment

Could You Explain Your ITSM to E.T.?

If extra-terrestrial intelligence reached Planet Earth, landing in your IT service management (ITSM) department and started to look around, what would they see, and what would they think was the job of said ITSM team?

From Pocket http://ift.tt/2onGT4l

Advertisements


Leave a comment

Blending Agile, Lean, and ITSM for Better Business Outcomes

I’m old enough such that my IT career began long before popular IT “movements” or frameworks – whether that be IT management or IT service management (ITSM).

From Pocket http://ift.tt/2mrXg2q