Idwell on Service Management

Thoughts on how to design and implement IT Service Management


Leave a comment

Improving Today’s Dynamic IT with Machine Learning as a Formal & Agile Approach to ITSM

The way to achieve the best of both worlds is through the standardisation and predictability of a formal (but agile!) approach to ITSM.

Source: Improving Today’s Dynamic IT with Machine Learning as a Formal & Agile Approach to ITSM – Computer Technology Review

Advertisements