Idwell on Service Management

Thoughts on how to design and implement IT Service Management


Leave a comment

IT-Wise, Business-Foolish? Time to Look at the Bigger Picture

The IT industry invests heavily in finding better ways to deliver IT services. Yet the business only realises value from IT services when they make effective use of the information that IT services provide. And this is often not the case.

From Pocket http://ift.tt/2rg3btt


Leave a comment

A Journey from IT industry Guidance to Business Value

If you read blogs, articles and books, and attend conferences and tradeshows, then you’re probably looking for IT industry guidance that you could use to improve your way of working and the services that you provide.

From Pocket http://ift.tt/2orCYFR


Leave a comment

Business – IT Relationships

Behave Yourself…Or Else! When I contributed to GamingWorks’ book ‘ABC of ICT’ in 2007, little did I imagine that, ten years later, I’d be writing about the series of business-IT behaviour workshops that I have conducted across more than ten countries, and how my participants’ opinions r

From Pocket http://ift.tt/2mrRMok