The IT infrastructure landscape is evolving rapidly. What will it look like in 2020?
When people think of enterprise IT infrastructure, they often imagine racks of hardware locked away in data centers and basements.
There are many paths to growth, and high performers take more than one—supported by reinforcing capabilities such as advanced analytics and digital customer-experience management.
Growth is a tonic for most companies.
Advances in robotics, cognition, artificial intelligence, and machine learning are ushering in a new era of automation. Machines can now match or outperform humans across a range of activities in a number of industries, including insurance.
To excel with customers, frontline employees need high-level service from core support functions. Société Générale’s group head of corporate resources and innovation explains how to achieve such symmetry.