The IT infrastructure landscape is evolving rapidly. What will it look like in 2020?
When people think of enterprise IT infrastructure, they often imagine racks of hardware locked away in data centers and basements.
From Pocket http://ift.tt/2ydxUHn
There may be a premium for making early moves.
From Pocket http://ift.tt/2wagdKC
There are many paths to growth, and high performers take more than one—supported by reinforcing capabilities such as advanced analytics and digital customer-experience management.
Growth is a tonic for most companies.
From Pocket http://ift.tt/2hR6ALl
Advances in robotics, cognition, artificial intelligence, and machine learning are ushering in a new era of automation. Machines can now match or outperform humans across a range of activities in a number of industries, including insurance.
From Pocket http://ift.tt/2rJwHXt
A lot. By incorporating available technologies, redeploying employees and reimagining processes, companies can dramatically increase performance and greatly reduce costs.
From Pocket http://ift.tt/2sIo2mH
Lines between products, services, and user environments are blurring. The ability to craft an integrated customer experience will open enormous opportunities to build new businesses.
From Pocket http://ift.tt/2rwXgiw
To excel with customers, frontline employees need high-level service from core support functions. Société Générale’s group head of corporate resources and innovation explains how to achieve such symmetry.
From Pocket http://ift.tt/2qWjLgV
The role of the product manager is expanding due to the growing importance of data in decision making, an increased customer and design focus, and the evolution of software-development methodologies.
From Pocket http://ift.tt/2rU8vyS
To serve end customers better, begin with your employees.
Charity, the saying goes, begins at home. So too does a superior customer experience.
From Pocket http://ift.tt/2qWa2XW
Strong team leadership isn’t enough. New research shows the importance—for business impact and career success—of also mobilizing your boss and colleagues.
From Pocket http://ift.tt/2qjMatQ
Idwell on Service Management