RCA thinking gets results: with training and support of shared, structured processes for Problem and Incident Management, IT organizations can increase stability
Source: No speed without quality: How structured Problem Management drives IT stability – Kepner-Tregoe
Measuring problem management Consider the case in the callout. While reading it, think about what might be wrong with that way of measuring problem management. The case study illustrates a […]
Source: Problem Management Metrics | This view of service management…This view of service management…
Idwell on Service Management 