Idwell on Service Management

Thoughts on how to design and implement IT Service Management


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Falling Robots Are Funny, But That’s How They’ll Learn to Take Your Job

When the minimum wage goes up, the robots come for people’s jobs. That’s the upshot of a paper published today on the National Bureau of Economic Research’s website (abstract, full PDF paywalled), which analyzed how changes to the minimum wage from 1980… Read more

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How artificial intelligence can prevent machine failures

Despite rapid advances in technology, we’re still seeing many stories of product recalls, factory failures and other types of maintenance accidents repeated, year after year.

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The ‘cobots’ are coming. Is your IT team ready?

At Creating Revolutions, an employee affectionately nicknamed “Manuel Noriega” assembles the tiny components of a customer service paging device. Unlike other employees of the startup, Manuel works for hours, day in and day out, without bathroom breaks or healthcare benefits.

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Artificial Intelligence and Machine Learning – buzzword bingo

The most used buzzwords so far in 2017 are Artificial Intelligence (AI) and Machine Learning (ML) but it is becoming clear that their use covers widely disparate situations including analytics, autonomous cars, cyber security, IoT, marketing, digital assistants and the father of it all – big data.

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