Idwell on Service Management

Thoughts on how to design and implement IT Service Management


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Goldilocks does security

When I was a small child, I loved the story of Goldilocks and the Three Bears. In case you’re not familiar with the story, the relevance to security is that Goldilocks chooses things that are not too little, and not too big, but are “just right”.

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Cybersecurity and Responsibility in the Organization

Data breaches are frequently followed by executive turnover and, increasingly, class-action lawsuits. Should the CISO reporting structure be changed to improve cyber security and breach accountability? Data breaches and the costs associated with them are on the rise.

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