Idwell on Service Management

Thoughts on how to design and implement IT Service Management


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Serverless computing: the basics

The cloud, goes the old joke, is just someone else’s computer.

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The Top 5 Things ITSMers Get Wrong about Cloud Migration

As an IT service management (ITSM) professional, which public cloud “camp” are you in: Cloud is great? Cloud is a disaster? Couldn’t care less about cloud? (Hopefully none of you are still at “what’s cloud?”) These and many other cloud “attitudes” tend to be present, all at the same

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