On February 23, 2017, Scott Knox and I led a discussion for a Vivit webinar to discuss and share what the latest industry trends and developments mean for IT Service Management and the service desk organization. What can you expect from the webinar recording?
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Adopting a standards based strategy that automates, simplifies and evolves IT service management is a key component in boosting operational efficiency.
Source: Maximising efficiency through service automation | ITProPortal.com
We strive to automate repetitive and laborious tasks, and best practices within ITIL Service Automation have some great insights.
Source: ITIL & ISO 20000 | ITIL Service Automation – Consistency in process execution | 20000Academy