The history of software technologies has shown two things: trends of the past tend to crop up again, and they always inspire greater innovation
Published in the Service Management Paper of May 27th, 2015
In information technology and software development, how many of our wounds are self-inflicted?
Here’s what I mean.
What I’ve seen happen, recurringly, in IT over the years and decades: idealistic but inexperienced people come along (within IT itself or in other departments within a company), to whom IT systems and issues seem to be easier than they in fact are. They are smart and earnest and oh-so-self-assured, but they also seem blissfully unburdened by much real understanding of past approaches.
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This is a link to an article from the daily Service Management Paper. This paper is published through an automatic process every day. On this site I start collecting the articles that are of interest as a way to archive the papers