Idwell on Service Management

Thoughts on how to design and implement IT Service Management

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5 Common Service Desk Mistakes and How to Avoid Them

People like to talk and write about the future of IT service management (ITSM). It might be because it seems cooler than the ITSM status quo. It might also be because people don’t want to retread over the same ground gain – after all, blogging has been around since the start of the millennium.

From Pocket