Idwell on Service Management

Thoughts on how to design and implement IT Service Management


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Asking the Right Questions Can Frame a Successful Transformation

Recently, I had a call with a company’s entire executive team.

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How Much Innovation Should We Juice Out of Engineers?

Critics of Silicon Valley are having a bit of fun with Juicero, the San Francisco–based startup seeking to disrupt the juicing industry by selling a US$399 Wi-Fi-enabled juicer and $8 bags of fruits and vegetables. The company had raised nearly $120 million in venture capital funding.

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