Idwell on Service Management

Thoughts on how to design and implement IT Service Management


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The robot debate is over: the jobs are gone and they aren’t coming back

In 2013, the Oxford Martin School released a report that looked at the automation of work, assessing the likelihood that robots and other technologies would replace humans. It concluded that of the 702 job categories examined, 47% were susceptible to automation within the next 20 years.

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