Idwell on Service Management

Thoughts on how to design and implement IT Service Management


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6 Reasons Why DevOps Transformations Fail

DevOps is the hottest buzzword in the world of service delivery. More and more organizations are jumping onto the DevOps bandwagon in the hope of transforming their broken product delivery pipeline. And yet, not many people know what exactly DevOps is.

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Some cultural change principles I have learned

Here are a few things I seem to be saying a lot lately, while immersed in driving DevOps transformations. 1) Patience patience patience. Some people have to see and feel it to believe it. It takes years to change a corporate culture, to bring everyone along. 2) Evolution not revolution.

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Service Management Daily


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The Journey to Enterprise DevOps: Process Change and Other Thorny Issues – By Michael Kanasoot

Published in the Service Management Paper of May 26th, 2015

Many people recognize DevOps as an enormous benefit — faster application deployment, automated toolchains, support of more granular updates, better cooperation across groups. However, less appreciated is the journey enterprise IT groups need to make to achieve this outcome. The plain fact is that established IT processes reflect a very different set of goals: stability, infrequent change, hands-on administration, and alignment with ITIL. So how does an enterprise IT organization implement change to achieve DevOps outcomes?

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This is a link to an article from the daily Service Management Paper. This paper is published through an automatic process every day. On this site I start collecting the articles that are of interest as a way to archive the papers,

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10 Reasons why ITSM implementations fail – by Siddanth

Published in the Service Management Paper of May 26th, 2015

Implementing IT service management (ITSM) in your organization is no walk in the park. When you plan to implement ITSM, you may have to encounter questions such as where do I start? How do I start? What am I trying to achieve? What information must be obtained from the processes I have, people involved, and the product? If you don’t have complete answers to your questions,your ITSM implementation might fail. Here are 10 reasons why an ITSM implementation can fail.

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This is a link to an article from the daily Service Management Paper. This paper is published through an automatic process every day. On this site I start collecting the articles that are of interest as a way to archive the papers,