Idwell on Service Management

Thoughts on how to design and implement IT Service Management


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Are chatbots just another fad?

In April 2016, Facebook launched an open version of Messenger which invited developers to create artificial intelligence chatbots that would interact with Facebook users. The excitement that followed was immediate, and by June 2016, 11,000 bots had been made available.

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What’s really happening right now with chatbots

One night in Corvallis, with the Oregon State basketball team heading to its 14th straight loss of its season, the talk around the hotel bar moved from the television screen to a far different form of communication — chatbots. No one used that word, of course.

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