Idwell on Service Management

Thoughts on how to design and implement IT Service Management

Idwell on IT Service Management

For many years now I have been involved in the IT Service Management industry. At the end of the 1990’s I got involved in my first ITIL implementation and I saw first hand the birth and death of another CMDB. In 2001 I’ve got my certification as an ITIL Service Manager. And that same year I became a trainer in the Service Support and Service Delivery training programs of PinkElephant in The Netherlands. In the past 15 years I’ve been involved in many initiatives, projects and discussions on the subject of Service Management. I was as portfoliomanager at Getronics PinkRoccadee responsible for the ITIL v3 introduction and as board member of ITSMF Netherlands trying to broaden the discussion beyond frameworks and methods.

Some years ago I’ve started a daily Service Management paper using the paper.li service. With this service specific twitter accounts are followed and it makes a digest of specific messages. I do not have a lot of control over what it picks up. In the past it was also showing stuff that was not at all related to the subject. Over time that has improved and the quality has gone up a lot since.

Over the past year I have found that trying to maintain several sites on different topics, while running my own consulting business and dealing with clients, is too much of an effort. I have chosen to consolidate my websites in an English site idwell.eu containing most of the curated articles and a Dutch site idwell.nl which I am using to present my services to my clients in the Netherlands. In the next weeks I will transfer the more interesting articles to these websites.