Idwell on Service Management

Thoughts on how to design and implement IT Service Management


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Digital Transformation – Survey Shows that Leadership is in Crisis

Wipro Digital, the digital business unit of Wipro, has just released a new study that shows that leadership within digital transformation may be in crisis. Half of senior executives feel that their company is not successfully executing against 50% of their strategies.

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Mastering the Role of Products in the Digital Era

What is a Product in today Digital World?  and are you getting maximum value from Digital business platforms across product lines and ecosystems? Is your product an ongoing commitment to serve customers’ needs and meet business objectives, or just to delivering a particular set of features.

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Digital Transformation Basics for ITSM Pros

Digital transformation is one of the most important organizational topics right now. It promises to revolutionize the way that technology is used by businesses, opening new market sectors, improving customer experience, and helping organizations redefine the products and services they deliver.

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