Idwell on Service Management

Thoughts on how to design and implement IT Service Management


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Digital transformation is difficult, but is it enough?

Transforming a company’s culture, people, processes, tools and business models is a lengthy and complex task.  The benefits from digital transformation can take years to realise, and while a change programme is running, it’s a sure thing that our competitors aren’t standing still.

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In this era of rapid digital transformation, enterprise-wide ERP process automation matters more than ever. Here’s why

The car you drive, the food you eat, the clothes you wear and the phone calls you make are all touched by an enterprise resource planning (ERP) system. Whether it’s Oracle, SAP or another supplier, the ERP software and processes manage the back-office functions of every major industry.

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On digital transformation, ITSM, and DevOps. Oh, and pizza.

In March 2017, a story circulated on social media, comparing the investment performance of two companies: Apple and Dominos Pizza. The article revealed that an investment in Apple stock in 2009 would have yielded a healthy 370% return by 2017.

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