Idwell on Service Management

Thoughts on how to design and implement IT Service Management


This website “” was started by Paul Leenards to keep a record on ideas, thoughts and experiences dealing with IT strategy and IT organization. Parallel to this blog Paul started a service delivering a daily Service Management digest through Twitter.

In February 2015 Paul started Idwell, a consultancy firm to help companies develop a digital strategy and digital organization. More on Idwell can be found on or




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