When the minimum wage goes up, the robots come for people’s jobs. That’s the upshot of a paper published today on the National Bureau of Economic Research’s website (abstract, full PDF paywalled), which analyzed how changes to the minimum wage from 1980… Read more
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Despite rapid advances in technology, we’re still seeing many stories of product recalls, factory failures and other types of maintenance accidents repeated, year after year.
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In April 2016, Facebook launched an open version of Messenger which invited developers to create artificial intelligence chatbots that would interact with Facebook users. The excitement that followed was immediate, and by June 2016, 11,000 bots had been made available.
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One night in Corvallis, with the Oregon State basketball team heading to its 14th straight loss of its season, the talk around the hotel bar moved from the television screen to a far different form of communication — chatbots. No one used that word, of course.
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Today, chatbots are one of the most common AI based enterprise applications. Most commonly used in support of customer care or for information retrieval, a chatbot is an application that is able to converse with a human via text or voice.
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You currently can’t escape all the talk of bots and, in particular, chatbots – computer programs that conduct conversations (with humans) via auditory or textual methods.
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Machine-learning experts are in short supply as companies in many industries rush to take advantage of recent strides in the power of artificial intelligence.
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At Creating Revolutions, an employee affectionately nicknamed “Manuel Noriega” assembles the tiny components of a customer service paging device. Unlike other employees of the startup, Manuel works for hours, day in and day out, without bathroom breaks or healthcare benefits.
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Last year, a strange self-driving car was released onto the quiet roads of Monmouth County, New Jersey.
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The natural fit is in providing a consumer-like customer experience, but first companies must address the ‘contact center paradox.
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Idwell on Service Management