Idwell on Service Management

Thoughts on how to design and implement IT Service Management


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The Doyle Report: Do You Have What It Takes to be a Virtual CDO?

What do Nike, Warner Bros. and The Hartford all have in common? For one thing, they all have Chief Digital Officers (CDOs).

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Six Ways CIOs Can Drive #DigitalTransformation | @DevOpsSummit #DevOps #Analytics

Growing a digital business is essential for virtually every enterprise across every industry. Large enterprises and small businesses alike are digitizing their internal and customer-facing processes and services to increase efficiency, scale their businesses, and collect meaningful data.

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The 5 Paradoxes of Digital Business Leadership

“Leadership” has historically referred to “industrial leadership” – the managerial styles and structures that served industrial firms well for a century. But the leadership of digital businesses in the post-industrial age is fundamentally different and is defined by five paradoxes.

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