Idwell on Service Management

Thoughts on how to design and implement IT Service Management

Revealed: the top 3 trends for IT Service Management in 2016, based on industry research by Axios Systems 

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1.    Process optimization (26% of respondents)
2.    Service Catalog / self-service (19% of respondents)
3.    Aligning IT with business needs (15% of respondents)

Source: Revealed: the top 3 trends for IT Service Management in 2016, based on industry research by Axios Systems | Benzinga

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