Blog post from Karen Ferris, member of AXELOS
Source: Top 10 reasons why ITSM practitioners should welcome ITIL® Practitioner
Idwell on Service Management
Thoughts on how to design and implement IT Service Management
Blog post from Karen Ferris, member of AXELOS
Source: Top 10 reasons why ITSM practitioners should welcome ITIL® Practitioner
Idwell on Service Management 